A grouchy owner who could care less how many product names and tired old worn out fly fishing cliches a customer dropped? good lord i suppose there is a cat napping somewhere in this shop and free coffee available. it sounds like a good old fashioned fly shop, like the ones you could find before sportsmans and cabelas were summoned up from the depths of retail hell and before being blunt and to the point was confused for being rude.:ray1: i have never been to this shop but it sounds alot like what were sorely missing these days. a business with a personal touch that doesn't compromise for anyone. im sure the owner has a large customer base he respects and likes and probably treats them very well. i also wonder out of all the complaints of rudeness how many people spoke up directly to this man and said "hey WTF?" or if they just wagged their tales to complain about it later? i am by no stretch of the imagination perfect but i think most of the time if someone is being rude to you; speak up and confront them about it. perhaps you misunderstood them, perhaps they were being rude but either way you are going to have a little self respect left instead of taking it home and brooding only to complain in fashion like this forum.