SAGE Online Warranty process very buggy

Discussion in 'Fly Fishing Forum' started by mbowers, Feb 15, 2014.

  1. Krusty

    Krusty Krusty Old Effer

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    Technically no, that's the gooch, also known as the grundle when referring to that area on a spey or switch rod.
     
  2. Krusty

    Krusty Krusty Old Effer

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    Page 4. Well, we're on the way to 'page 5', and my golden diaper. While I'd much prefer a golden parachute, a pantload encased by precious metal is nothing to scoff at.
     
  3. Lugan

    Lugan Joe Streamer

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    No, no, no: Taint the gooch and taint the grundle. It just taint.
     
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  4. Peyton00

    Peyton00 Active Member

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    Its great that a post to complain about $5.00, which became a derailed thread by page 2 can be saved by a taint.
     
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  5. flybill

    flybill Purveyor of fine hackle, wine & cigars!

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    Let's go for page #5.. So have you been able to reach Sage yet?
     
  6. jersey

    jersey livin' the dream

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    they are not making money on the warranty process in itself, but they are still certainly making money in the long run

    Nope Ira, Federally subsidized. Sage is overseen by the Dept. of Taint
     
  7. anthony gunderson

    anthony gunderson arg414

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    Having worked at sage, they lose money when they do repairs. Yes they make money from sales, but they don't sell direct to consumers. There are middle men(i.e. fly shops). Having the experience of coating all rods all night on third shift, I can say that who ever buys a sage rod is getting and excellent warranty and an excellent product at a great price. The warranty is basically no questions asked. Be glad that they don't charge more.
     
  8. Lue Taylor

    Lue Taylor Lue Taylor/dbfly

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    I guess I am burning all of my Sage Rods anybody got any good rods to sell cheap I am only paying $10 for shipping too
     
  9. Paul Voelker

    Paul Voelker Member

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    Give Sage a chance here, I know the new online form is a new thing for them. Every time I've sent them a rod for repair I have received a brand new rod in return, that's well worth the $50 and $15 or whatever to ship it. Sage warranty dept has always exceed my expectations.
     
  10. Cruncher

    Cruncher -

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    I use Sage rods and have had only 3 factory rod claim issues in 20 years (all my fault) and all went smoothly btw. They've always been solid in their dealings. I do know that "blank" warranty repair issues are a different animal, which was mentioned in an earlier post, so it could cost more to repair if you ask Sage to do it for you. Not sure how that works with the custom builders though.

    This is not the first time I've seen product rants being posted on a forums. Maybe it's just me but I don't feel the need to air this kind of stuff this way, especially as trivial as this complaint was.
     
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  11. Ed Call

    Ed Call Mumbling Moderator Staff Member

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    Please check your new and improved thread title. Hope that effectively de-wedgies your drama queen panties.

    I just drive to Sage. Works for me. Ship to me, your cost. Include the repair fee and maybe kick in...say...15 for handling and I will drop it off. Might have to fish it before sending it back...local mojo quality control.

    I don't work weekends or holidays, those are for family, friends and self!

    Best.
     
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  12. Ed Call

    Ed Call Mumbling Moderator Staff Member

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    At this point I need to fish so bad I will fish with damn near anyone. If you have something to fuss about I will just fish a little further away!
     
  13. DennisE

    DennisE Topwater and tying.

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    Just went through the tour at Sage. Saw the hand made, hand transported, hand everything process. Each piece of each rod, whether new or warranty, is hand fitted to avoid future problems. That's why they want the whole rod back. Judging by what I saw, their warranty fee is pretty reasonable compared to the original cost of the rod. That's about 10%, sometimes less, of the original price of the rods.

    That being said, I won't own a Sage rod until I win the lottery! They're WAY out of my budget!
     
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  14. Old406Kid

    Old406Kid Active Member

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    What, no free samples at the end of the tour?;)
     
  15. David Dalan

    David Dalan 69°19'15.35" N 18°44'22.74" E

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    All things are revealed...

     
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  16. royalcoach

    royalcoach Active Member

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    I would love to see that place.
    So kicking myself to never have thought about it when I was in Seattle so long ago .... but I didn't own any Sage rods back then either.
     
  17. Dipnet

    Dipnet The wanted posters say Tim Hartman

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    royalcoach, Seattle area and even Bainbridge Island "taints" look pretty similar to those found in other locales! ;)
     

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