Shout out to Korkers

Discussion in 'Fly Fishing Forum' started by Kaiserman, Jun 27, 2013.

  1. Kaiserman content

    Posts: 2,588
    Ratings: +401 / 0
    I wanted to start a new thread for this, to pass on the exceptional customer service I received from Korkers.

    My Chromes "blew up" after using them only 13 times. I called them up and talked with a gentleman named Ari. He asked for pictures, told me for a small up grade free, they'd send me new KGB's. I was 3 months past the warranty date for the Chromes. The only hard part... I had to send my blown up Chromes in yesterday - whoop-t-do :rolleyes: , cost me $11.

    WOW! They should be here by early next week.

    P.S. Jmills, you were spot on.
  2. Christian Brewer Super Slacker

    Posts: 354
    Slacking in Mill Creek
    Ratings: +17 / 0
    Good to know!!! Mine just blew out the other day too...also about 3 months after the warranty expired. I didn't call them. I just glued the toe box back together last night....we'll see how long the repair lasts.

    Sent from my SCH-I545 using Tapatalk 2

    Attached Files:

  3. Eric Denny It's summer time I'm fishing!!

    Posts: 636
    Spokane, WA.
    Ratings: +109 / 0
    How long is the warranty? I ask because I have a pair of high jackers that have gotten a hole on the side of them.
  4. Blake Harmon Active Member

    Posts: 1,031
    Spokane, Washington
    Ratings: +138 / 0
    Now if only they would start making boots that lasted longer than a season!
    Stonefish and aplTyler like this.
  5. Kaiserman content

    Posts: 2,588
    Ratings: +401 / 0
    12 months for the Chromes, but I'm sure that applies to all their boots - just not 100% positive.

    Don't get me wrong. Just because something goes wrong with a boot, they just don't hand over new ones. However in my case, even though it was past the warranty, it was obvious that something went wrong with the gray outer sidewalls. They literally fell apart.

    Blake, sending PM
    aplTyler likes this.
  6. aplTyler Inept Steelheader

    Posts: 508
    The Evergreen State
    Ratings: +87 / 9
    Same exact issue that I had Dave. And Ari took great care of me as well. I do like my KGBs very much. Here's to hoping they last longer than my Chromes did.
  7. Kaiserman content

    Posts: 2,588
    Ratings: +401 / 0
    Wow, that's great to hear. How long have you had your KGB's?
  8. aplTyler Inept Steelheader

    Posts: 508
    The Evergreen State
    Ratings: +87 / 9
    About two months and they are going on strong so far. I like the higher ankle support and laces...
  9. Kirk Estlick Active Member

    Posts: 117
    Mesa, AZ
    Ratings: +28 / 0
    I owned 2 pairs of korkers and they both " blew out" in less then 10 trips. I warrantied them, sold them and got simms. I fish to much to have to deal with downtime without boots. Great customer service though.
  10. Kaiserman content

    Posts: 2,588
    Ratings: +401 / 0
    What Simms model /style did you end up with?
  11. Kirk Estlick Active Member

    Posts: 117
    Mesa, AZ
    Ratings: +28 / 0
    I have the BOAs and guide boots. The BOAs are great but tough to get tight enough. Never had an issue and I have fished them hard for the last 4 months. The guide boots are by far my favorite!
  12. Jmills81 The Dude Abides

    Posts: 1,880
    Spokane, WA
    Ratings: +132 / 0

    shaaaa....I told ya!! Great to hear that Ari did the good work he always does!
  13. P.Dieter Just Another Bubba

    Posts: 698
    Seattle.
    Ratings: +141 / 0
    does "blew up" look like this
    [IMG]

    They couldn't get me chromes when I ordered in 2011 and swapped me to "darkness" model. I've used them only a couple dozen days and when I pulled them out this weekend this is what I found on both boots. Whether workmanship or material this is a manufacturing defect. I was also part of the simms freestone material issues many years ago...simms set the customer service bar pretty high on that one. we'll see, email sent.
  14. Kaiserman content

    Posts: 2,588
    Ratings: +401 / 0
    No, the sidewalls on mine fell apart. Where all the drain holes are, on the sides, that's the part that "blew up", both sides of both boots.

    Hope you have success!
  15. Christian Brewer Super Slacker

    Posts: 354
    Slacking in Mill Creek
    Ratings: +17 / 0
    Thats a blow out...the same thing that happened to mine. I wore mine for just over a year...probably ~75 days of fishing. I don't expect any boot to last forever as hard as I am on them....but I would expect more than 75 days of fishing. I'm definitely not on a Korkers bashing mission...I think they are onto something with the functionality and convenience of the replaceable sole...they just need to work on the durability.
  16. aplTyler Inept Steelheader

    Posts: 508
    The Evergreen State
    Ratings: +87 / 9
    That looks like premature de-lamination to me... I'd be shocked if they didn't replace them.
  17. P.Dieter Just Another Bubba

    Posts: 698
    Seattle.
    Ratings: +141 / 0
    Korkers has responded in a very positive fashion to replace the boots. They don't have chromes in the product steam right now (I'm suspect anyway) so getting some metalheads with bonus soles to even out the "value".

    How have folks like the metal heads?
  18. Kaiserman content

    Posts: 2,588
    Ratings: +401 / 0
    Well.... I'm getting the KGB's, but almost pulled the trigger on the Metalheads. The reason I was leaning that way, was because of the positive feedback I "heard" from the Metalheads.

    Not sure if that helps, but in my "little world", guys seemed to like them.
  19. Eric Denny It's summer time I'm fishing!!

    Posts: 636
    Spokane, WA.
    Ratings: +109 / 0
    @dave I looked for the receipt for my korker highjacked but couldn't find them I am sure I could either pull it up from my credit card or go to the flyshop and get a copy my question to you is did they ask for all of that? Or was the guy pretty help full?
  20. P.Dieter Just Another Bubba

    Posts: 698
    Seattle.
    Ratings: +141 / 0
    Didn't pull the trigger on the KGBs because I use a kick boat a lot and don't think a boot that high would be comfortable kicking with fins, also I have grown extremely fond of the boa laces.