Burkheimer customer service ROCKS!

Discussion in 'Spey Clave' started by Mickeyd, Sep 5, 2017.

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  1. Mickeyd

    Mickeyd New Member

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    Damn! I broke the tip section on my Burkie 8128 Sunday evening so I drove down to Washougal today to see about getting a new section made. When I walked into the shop, Randy Stetzer asked how soon I needed the new tip section, smiling just a little when I said "quite bit sooner than he could get it made" as I had a trip coming up on the 12th with Jim Kerr up on the OP.

    He said he couldn't get a matching section made for a couple of weeks but...To my complete surprise he went to a storage area and came up with a new tip section (but wrong color) that fit my rod perfectly. He said would loan it to me for the trip and to return it when I had a break in my fishing.
    I was up front with him about not being the original owner, but he said it didn't matter and to have a great trip.

    Not only do they make some amazing rods, but they stand behind them with FANTASTIC customer service. I will be ordering a rod or two from them in the near future. They made me a customer for life.
    Do yourself a favor, if you are looking for a high end rod, give Burkheimer a call, you won't regret it.

    -Mike-
     
  2. SaltyCutt

    SaltyCutt Beach Bum

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    Awesome, you chasing salmon or steel with Kerr?

    Sent from my SM-G920V using Tapatalk
     
  3. Poppyk

    Poppyk New Member

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    I've enjoyed working with Randy on my rod. Quick to respond and helpful with their suggestions.
     
  4. Tim Ihle

    Tim Ihle Active Member

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    It's even better when you live 5 mins away...
     
  5. JGS

    JGS Member

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    Great groups of guys providing excellent customer service for some of the best rods in the world.