Really impressed me. Lost a tip section in the woods. Went back to them with the rod. 4 weeks later they replaced the tip, second, third and butt sections on the rod. In other words I got a new rod. They cited that there were ferrule cracks on the second and third sections (which I couldn't detect) that they felt required replacement. And since the third section was replaced they felt the butt section didn't fit well properly, so they made a new butt section. On top of it all, the rod held lots of sentimental value (rod of a dead friend), so from the butt section of the old rod, they made a pen out of it. I *rarely* jock a vendor, but in this case Sage really went above and beyond any expectation of mine for any rod maker. Thank you Sage!