Kudos for Royal Wulff Products customer service

Discussion in 'Fly Fishing Forum' started by fishwater, Sep 24, 2012.

  1. fishwater

    fishwater Human Being...a work in progress

    Nov 12, 2010
    Likes Received:
    My Ambush line, acquired last year, wore out way too soon in comparison to the many I've used over my decades of flyfishing; several inches of the coating have all but disappeared from the head/shooting-line transition. I emailed Wulff asking what's to do, and they responded "send us the line for inspection and we'll advise you of our findings". I offered that if they would send me a replacement up front, then I'd be happy to return the offending line - and that this was important as I'm in the middle of a fishing frenzy (I always am). They came back with "OK it's a deal". The new line is on the way, and if they see evidence that I am at fault I'll owe them. NICE! Kudos to Wulff for handling the matter in a way that assumes I'm honest, and in a way that backs their product performance. Makes me want to support their business.
  2. marianigp

    marianigp Member

    May 1, 2009
    Likes Received:
    Mount Vernon, WA
    Nice! I love good customer service.
    I remember years ago....and I mean years......I broke a Cabelas rod, one I had for about 7 years. A freind suggested I call them anyway.
    I did, and they replaced it, no questions asked.

    Nice work Royal Wulff!