NFO Contact Info Help

Discussion in 'Watercraft' started by lastcall, Jun 26, 2012.

  1. lastcall

    lastcall Member

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    Two weeks ago I sent an email to NFO using the contact address from their WEB site, nfo2@aol.com. To date I have not gotten a response.

    Does anyone have a better email address for NFO or Dave Scadden?

    I am looking for information on how to patch a new to me McKenzie Drifter 3X and where I can get a replacement cover for the air valve.

    Thanks,

    Ed Dahl
     
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  2. Bob Carroll

    Bob Carroll Member

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    Ed-

    That is the same email address I have used as well...but had no luck with responses either. It is better to pick up the phone and call them. I suggest early in the day and hope someone picks up. Their follow-up on voicemails is spotty too. They are quite helpful/ knowledgeable when you can speak with them.
     
  3. shawn k

    shawn k Member

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    Why does this not surprise me?
     
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  4. obiwankanobi

    obiwankanobi Active Member

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    I have heard numerous complaints about their customer service which persuaded me to buy a Watermaster. To date, going on three years now, I have been very happy with BSI.
     
  5. PT

    PT Physhicist

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    Be patient. The NFO apologists will be here soon to help you. They should be able to get Dave on his personal line to let him know there is one more thread about people not being able to contact the company. You will probably then get some assistance thru this forum on how to contact NFO. His own online personal customer service reps.

    It must be nice to know him, 'cause if you don't, well.... 3, 2, 1
     
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  6. Stonefish

    Stonefish Triploid, Humpy & Seaplane Hater

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    The exact reason I spent my cash elsewhere.
     
  7. psycho

    psycho Active Member

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    I have two of his boats, no complaints about the boats but the customer service leaves one heck of a lot to be desired.:eek:
     
  8. obiwankanobi

    obiwankanobi Active Member

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    Just a quick note...you could contact Blue(member on this site) who lives close to NFO. She might be able to assist by stopping by or texting Dave for you.
     
  9. shawn k

    shawn k Member

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    That just amazes me that anybody should have to do that to get a company to take care of its customers.
     
  10. BDD

    BDD Active Member

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    These NFO threads are funny and sad at the same time, if that is possible.
     
  11. guyguy

    guyguy New Member

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    Daves cell # number is (801)940-7474, I hope it helps.
     
  12. PT

    PT Physhicist

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  13. Blue

    Blue Active Member

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    I was thinking the same about yours:cool: ....anyway, I agree, CALL. His internet service FILTERS a lot of email. I will be the first to say that needs to be looked at but hey, SH^%$ happens.
     
  14. BDD

    BDD Active Member

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    Huh? My what? Posts? Seriously?

    How about we compare the ratio of the number of times you mention NFO and I mention Catchercraft vs. our total post count. If mine is lower, you treat me to a guided trip down the Green. If yours is lower, I treat you to a guided trip any where in Washington. ;)

    And we are a site sponsor and I am a co-owner whereas NFO is not and you are just a satisfied customer, in which according to internet feedback, you are the minority. :D
     
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  15. Blue

    Blue Active Member

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    It is not so much your post, but that you seems like right there on any NFO post to put them down. I post on NFO posts because I can offer some info about NFO and try to help.
    Remember, I am only posting on NFO posts to offer what I know. I don't own NFO and I am not pushing a competitive product. Just answering people that own or are interested "IN" North Fork Outdoor products.
    I don't post on topics about Catcher or other boats as I do not have any experience with them.