Recently purchased an Orvis battentkill reel a couple weeks ago and when I recieved it I noticed that the head of the fastener that holds the handle on had been damaged due to someone slipping the flat head screwdriver on it. This bothered me a little so I called orvis to find out how much it would cost me to buy a new part. The service was prompt, and kind. The lady let me know that she had submitted a ticket for that part and I will hear in a few days from the warranty department about repairs/costs. Within about four days I received a ups envelope from Orvis containing not just the pin/fasterner, but the whole entire handle assembly free of charge no questions asked. I have never experienced sheer awesomeness like this before. Orvis definately wins my loyalty and wanted to let all of you know about the nice experience as well.