Walked into Sage today to ask if they could fix my leaky Redington Sonic Pro waders which I have had for about a year and a half. They sprung a small leak in the right foot yesterday. Of course, right away they sent up a Redington wader person and gave me a new pair. No questions asked, a brand new pair. I've always had this excellent service with my Sage rods, but have not had to return any Redington products yet. What a company.
Did you tell them the waders were past their warranty? My friend's zip waders blew out, and they stuck with their policy. It was only fair, but it did suck.
im pretty sure you cant bring in the old one anymore. The dude replaced mine after i answered him honestly, "you bought these in that last 11 months right?" wink wink, than gave me new waders
No, they didn't even ask. Just like every time I have brought a broken rod in their over the last 20 or so years. Always good service. Hopefully this pair lasts a little longer without a leak
I am a believer in superior C/S.
It spreads fast, it keeps us coming back and persuades others to join the fraternity.
The company giving out replacement waders, rods etc......thats very cheap advertising, and excellent for business.
My Redington rod/reel was stolen out of my car last winter. I sent them an email explaining the situation and they didn't hesitate to replace all my gear for only $25 bucks. Great service no doubt.
I met this crazy hot chick on the river last year, she was sporting all Sage/Redington gear and nothing else.
One thing led to another, her gear came off, and we ended up rolling around naked. Soon thereafter I came down with the clap. I sent them a email explaining my dilemma, and they covered all of my medical bills and sent me to a safe sex seminar.
Far Bank now owns Sage, Redington and Rio. It appears that they know the best advertising they can do is to make their customers happy and positive word of mouth is worth more than what they pay for ads.
The most successful outdoor equipment companies figured this out long ago.
Think about it. How much does it really cost a company to replace a product (at their cost) compared to what they pay for advertising?
Markups might be insane, but any product is only worth what people are willing to pay for it. I own Sage and Reddington products. It wasn't that long ago that Reddington was considered mid to "low end"... But they make a good product and stand behind it. Like any company, they will ultimately charge what the market will pay.
I need to send in a pair of their zip front waders. The zipper busted just above the wader belt line. I had to aqua seal inside and out in order to keep the trip going (I was on leave from NC) I just hope they can or will replace the zipper, the waders are practically brand new.
My new Sonic Drys got their first river trip yesterday. I love them. Great fit for me. My old Sonic Pro's held up well before giving out. Will save the old ones for hot summer days when a little leakage would be welcome. Great to hear about their warranty.
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