Just wanted to give some props to the Sage company for their excellent customer service. This summer I had the unfortunate experience of having my Sage XP 4 piece 5 weight get it's tip broke off while on a fishing excursion on the John Day river. Now, I could attempt to make this story sound heroic and say that I was battling a possible state record small-mouth when the unfortunate incident occurred, but that would be a bald faced lie and with the recent increase in posts on ethics how could I live with myself? So....we had arrived back at the campsite for the night and were enjoying a burger and drink around the fire listening to the coyotes when my beautiful rod (insert phallic joke here) was unceremoniously slammed in the door of the truck. Now, I would like to say that I was able to laugh this off or wax poetic or quote some dead philosopher about this heinous crime and the brevity of life, but once again the ethical thing....so I screamed, cursed, ranted and raved, and cried like a little baby all the while cradling my rod (more phallic symbolism) and the broken tip. My friends were very supportive offering little pearls of wisdom such as..."why the heck did you leave it there you idiot??" and "tough break, get it, tough break..Ha Ha!" After the brawl was over, I realized that my rod has a life time warranty which leads me back the original reason for this post. I called Sage, which is located on Bainbridge Island, and gave them the above story. The outpouring of sympathy I received from them was truly beautiful i.e. "Why the heck did you leave it there you idiot?" (Just kidding. The people were wonderful to work with.) Since I live in the Poulsbo area, I was told that I could come in and have the rod fixed. So I went to Sage with my broken rod much like Aragorn and his broken sword. I was expecting to hear "we'll have it ready for you in a week" but instead I was instructed to sit down. 10 minutes later the gentleman came out with my rod and lo and behold....it was fixed!! As my trembling hand reached for the rod, a light suddenly pierced the room and shined gloriously on my rod and I (really, someone had inadvertently turned on their headlights outside which came in through the office window, but I knew it was a sign!). As my hand laid hold of the sword..I mean rod, I felt a sudden strength course along the length of the rod into my body and I swung the rod high in the air chanting some long forgotten dead language A Elbereth A Gilthoniel!! which loosely translated means "the rod that was broken will fish again!" I walked out of the Sage factory head held high and shoulders thrown back. I went fishing that afternoon for sea run cutts in the salt. The rod handled as good as ever and was put to the test by some very stout fish. As I returned the sword..I mean rod back to it's case, my mind drifted (not uncommon hence this post) to Sage and their employees. There is much good in this world but to take and fix a mans broken rod and shattered dreams is downright heroic. Kudos to Sage!!!