SAGE Online Warranty process very buggy

Discussion in 'Fly Fishing Forum' started by mbowers, Feb 15, 2014.

  1. mbowers

    mbowers Active Member

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    Since it's so easy for people near Bainbridge, how about PM me your address, I'll send you the pieces of the broken section of the blank and a check for $50. You can pop over to the factory, split the money with them however you want and arrange to send me back the new blank section.
     
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  2. rory

    rory Go Outside

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    Today is a holiday. At least there is free parking in Seattle. That will save us all $5.
     
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  3. Dan Nelson

    Dan Nelson Hiker, Fisher, Writer, Bum

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    So not only must Sage (a relatively small business) work weekends to serve you, they need to work National Holidays, too? WOW!
     
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  4. royalcoach

    royalcoach Active Member

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    There is no crying in flyfishing !!!!

    Tough crowd here .... funny.... but tough !
    I remember Washington and especially the Seattle area being very friendly courteous people .... must be a Sage-owners thing :D .... but I own a few Sages and Im a nice guy ....that is if you don't crowd me on the river.
     
  5. PT

    PT Physhicist

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    This isn't about being friendly or unfriendly. It's about being reasonable. Start off with an unreasonable rant and you'll get honest opinions. I wouldn't say anyone other than the OP is being unreasonable. Hell, someone even offered to send him a $5 check to cover that huge screwing that Sage put on him.

    Here's the contact info from the very friendly person who helped me with my warranty issues. Contact her and then come back and let us know just how unreasonable Sage is. smagnenat@sageflyfish.com
     
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  6. FLYFLICKER

    FLYFLICKER Chris

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    A Sage owner thing? No, I think it’s a lack of forum educate and respect, surprisingly amongst FELLOW fly fishermen.
     
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  7. mbowers

    mbowers Active Member

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    Normal business hours include working lesser observed holidays (most businesses do work on Washington's Bday). All 4 other small businesses I dealt with today were working so I reasonably expected they would be working too. Of course they don't need to work any day they don't want to, but it would be nice if they could turn on the answering machine for the first or second ring when no one is home. For the small companies I've worked at, the same person takes care of IT and the phone so maybe a performance review is due..
     
  8. Anchorman

    Anchorman New Member

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  9. Anchorman

    Anchorman New Member

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    Re-read thread for performance review. Have a nice day
     
  10. mbowers

    mbowers Active Member

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    Email sent. I don't think they are unreasonable, I just think they severely botched the online warranty process for blanks. I'm just looking for competence with whoever I deal with, but I will await feedback before posting further. Thanks.

    PS it's a $15 screwing at the moment ($10 shipping label+$5) :)
     
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  11. PT

    PT Physhicist

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    The so called screwing may be nothing other than a mistake. That does happen. Their warranty on blanks makes perfect sense to me. They'll cover the blank and you have it wrapped. Is there another way to look at it?
     
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  12. Dan Nelson

    Dan Nelson Hiker, Fisher, Writer, Bum

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    About all I can add is this: I am VERY pleased to learn that you reside in Florida rather than BC. That puts you a full continent away from my favorite waters so the chance of running into you on a river is slim to none. I really prefer to share the water with reasonable, rational anglers. You seem to be neither.
     
  13. Irafly

    Irafly Indi "Ira" Jones

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    Ok, this is how I see it after actually reading the whole process from here to the end. mbowers ask a question in his post and he also complimented the rod. Then some people immediately jumped on him for bringing up his question on an internet forum. Then when he continues to stay rational throughout the whole process and explains clearly the situation and his reason for the post, two members make it clear that they feel he is not even worthy to fish with.



    So Jmills81, remind me not to fish with you, if given the chance, if you get this bent out of shape over someone who posted a question on an internet forum. Unless of course you have access to some sweet water, then scratch that.

    And Dan, I really don't see where mbowers has been unreasonable or irrational. I do see where you have inferred and made assumptions of his behavior in what I would consider to be an irrational unreasonable way. I'd be ok fishing with you though Dan, because unreasonable fisherman tend to not catch as many fish, which leaves more for me.

    mbowers, any time anywhere for anything, lets fish.
     
  14. Dan Nelson

    Dan Nelson Hiker, Fisher, Writer, Bum

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    Really? He opens by saying, " I think SAGE just stole $15 from me! " HE goes on to say he wants Sage to redesign their website to meet his very niche requirement, and he wants them to work weekends and holidays to address his demands for instant gratification. That's not unreasonable?

    I have no connection with Sage -- just an affinity for local and small businesses and a belief that customers bear some responsible in maintaining quality customer service. The original poster aired his complaints here without ever giving sage a REASONABLE chance to respond (i.e. reasonable meaning during normal business hours rather than during weekends and holidays). With that in mind, I again maintain that the OP has been both unreasonable and irrational.

    Further, I'd suggest that anyone who has a complaint about an business or individual should man-up and ditch their screen name. Got a complaint? Be courageous -- and courteous -- enough to attach your own name to it!
     
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  15. Irafly

    Irafly Indi "Ira" Jones

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    He makes the "stole" comment after explaining his situation and he says it as a question and as an opinion thus, the "I think..."

    Yes he thinks that Sage should look into changing their web layout, but to be honest, I think your the one who continues to push the concept and is trying to make more out of it than mbowers is. mbowers, continues to say that he believes that Sage will take care of him and he has never once said that he expected them to be open on a weekend, just that he called on a weekend. He also didn't bring up disappointment about that they were closed on a holiday, he only brought up the subject of his call after you insinuated that he thought sage "must" be open on the Holiday. He didn't insinuated it. He then reasonably explained why he called and that other businesses were open.
    Sage might be a smallish company, but I don't think expecting them to have an answering machine or for making minor changes to their web page (which is you will have to admit faulty in this situation) is unreasonable.

    Again, I don't read anywhere in his comments any aspect of unreasonable requests. You on the other hand seem to be looking for reasons to be offended by his posts. Is this a Sage thing? If this had been a company that you had also had problems with yourself, would you have responded the same way? I think someone nailed it earlier, because this is a Northwest company the responses most likely are a result of protecting their own.
     
    jordan101 likes this.