SAGE Online Warranty process very buggy

Discussion in 'Fly Fishing Forum' started by mbowers, Feb 15, 2014.

  1. Krusty

    Krusty Krusty Old Effer

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    And I say to you, good sir, then you've never dropped your last unopened fifth of Old Grand-Dad over the side of the boat.
     
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  2. FLYFLICKER

    FLYFLICKER Chris

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    I think a few of our respected members need to get off their pedestals. Sage doesn’t give out loyalty rewards for being pretentious.

    Try to appreciate the value in awareness, regardless of someone else’s experience(s). Take it at face value.
     
    jordan101 likes this.
  3. Brian White

    Brian White Recovering Bugmeister

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    My big complaint about Sage is that they have yet to produce a rod model that includes a hidden, refridgerated beer reservoir accessible via a long straw that extends from the rod's handle. Now that, sirs, is what I call unreasonable!
    In all seriousness, my only comment on Sage and some other rodmakers recently is that i kind of prefer the old way that rods were named - with a coupla letters - instead of the fancy words. Having said that, my best guess is that i fall into the demographic of "gearlovers so loyal that they would fish our rods even if we named the rods "Bedwetter" or "I suffer from microphallus""; consequently, i wouldn't think them unreasonable if they ignored my feedback. Would I fish the Sage Circa if they called it the "Sage Taint" (marketing slogan "'taint' exactly a slow action, but 'taint' a fast action either".....)? You betcha I would!
     
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  4. Krusty

    Krusty Krusty Old Effer

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    Taint? Hopefully Sage will consult the Urban Dictionary before marketing a rod with such a name. :)
     
  5. Chris Bellows

    Chris Bellows Your Preferred WFF Poster

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    you'd miss out on a great fishing experience. he was a pleasant host for myself and i know many others on this board.

    chris
     
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  6. Peyton00

    Peyton00 Active Member

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    If this makes it to 5 pages, I am buying all the participants gold plated diapers.:)
     
  7. Krusty

    Krusty Krusty Old Effer

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    If you buy me a gold plated diaper I promise to fill it.
     
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  8. ScottD

    ScottD Member

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    I've really "enjoyed' sending broken rods and other warrantied items through my local shop (Avid Anglers, Seattle). I more or less have just walked in and said "I broke this" and handed over the item. They've sent it in and called me up when it is back and I then pay them the Service fee from the company (Sage, Redington, etc) and skip out the door....pretty nice having local shops taking care of you.
     
  9. triploidjunkie

    triploidjunkie Active Member

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    My local fly shop is too lazy for this. I wish they did. I walked in with a broken rod for them and was told to deal with it myself, even though I bought it there. Every other fly shop handled it for me, no issues.
     
  10. Rob Allen

    Rob Allen Active Member

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    at 65 dollars sage is not making any money.. Bainbridge to Florida is should of 30 bucks fed ex ground.

    35 bucks for handling , manufacturing and packaging. say on the low side that sage employees make 10 bucks an hour. that gives you 3.5 hours to get your repair done and make money.

    Fed ex shows up an employee has to sign for it, open the package, figure out what's wrong, label your rod and put it into whatever department they put it in, then they communicate with the mgf department. The next employee has to decide how your part fits into the manufacturing process and schedule it's production, another employee cuts the part ( actually i think sage uses a cnc cutter that employee doesn't make $10 an hour. the part is cut tacked rolled cellophaned and baked then the part is pulled from the mandrel stripped of cellophane tested for strength, sanded , cleaned, then color coated, then it has to get ferruled( fitted to your rod) the it has to be repackaged and prepared for fed ex..

    65 bucks is a bargain when compared it cost sage to repair.
     
  11. Brian White

    Brian White Recovering Bugmeister

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    Pretty sure Krusty did, but hoping other people keyed in on fact that I knew what the word "taint" meant when I wrote my earlier post (it was made infamous in Showtime's cable series "Weeds" - do a youtube search for "Weeds Andy Doug Taint" and you'll find the clip and get a laugh, but only view if you are not offended by bad language.....). My point was that even knowing what the word meant I'd STILL buy a rod with that name, as long as it casts and mends like butter. :)
     
  12. royalcoach

    royalcoach Active Member

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    Not sure Id be able to buy a Taint XL .... no matter how good it was.....
     
  13. Peyton00

    Peyton00 Active Member

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    What about a Winston 'chode' ? Stiff tip, strong butt section.
     
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  14. Lugan

    Lugan Joe Streamer

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    Isn't the taint the area between the reel foot and reel seat?
     
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  15. Irafly

    Irafly Indi "Ira" Jones

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    Correct me if I'm wrong Rob, but doesn't Sage account for this in their pricing in the first place? I can't imagine as a company that they don't. I will agree that they are not making money on the warranty process in itself, but they are still certainly making money in the long run.
     
    rustybee, jordan101 and Kent Lufkin like this.