People will come into the thread and say "They're great guys, every transaction has been flawless!". I don't doubt they do it right sometimes. The shipment of my boat was correct, it arrived at the right address promptly and wasn't missing any parts. But this thing has been firmly off the rails since then. I can only relate the stuff that has happened to me, and frankly, that's all that matters to me. I would say if you consider doing business with NFO, do your due diligence and find out what others report about their customer service. You will find mine is not an isolated experience. I would certainly never buy anything from them again under any circumstances, as this is absolutely the most inept company I have ever had the misfortune of dealing with.