Scadden website

Discussion in 'Watercraft' started by biere.froide, Oct 7, 2013.

  1. biere.froide

    biere.froide New Member

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    Sportsman this "pinhead/brushoff" started this thread looking for information on Scadden pontoons. My wife and I were looking at used pontoons for her as she recently started fly fishing with me. She actually decided to purchased a Scadden pontoon. I support her decision as it a solid pontoon and in good condition. So thanks for letting me know how great the Scadden boats are... Oh wait you didn't...
     
  2. sportsman

    sportsman Active Member

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    buiere.froide...All you asked for was info on his site....Right?! That's what I stated .I don't know how you thought my little editorial was directed at you, but if it hit close to home, then I believe you. PT, glad you proved my point by jumping in....but you are way past being a pinhead.
     
  3. Randall Clark

    Randall Clark Active Member

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    I'm sorry, but first impressions are everything. I've never considered myself as one of those "pinheads who likes to talk about my own abilities"...oh to the contrary, I'm often my own worst critic...but that's neither here nor there. Point being, last year I purposely stopped by his display at the Sportsman's Show to ask him questions about his boats. He didn't give me the time of day...left me standing there hangin' to go talk some others who (judging by the way they were dressed) might have had plenty of money to spend. Perhaps I just didn't look the part, you know, being there with my son and all (when all he wanted to do was sit on the rafts). But I'm sorry, part of good customer service is treating everyone like a potential client. I was at a point where I was seriously considering one of his boats but if you can't answer some basic questions about your product (and basically treat me like a second class citizen), then I'm out. I don't give a shit how good your product might be.

    sorry, perhaps this should be it's own "I hate Dave" thread for the rest of the pinheads.
     
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  4. PT

    PT Physhicist

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    Sportsman, you missed sum.
     
  5. sportsman

    sportsman Active Member

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    Sorry PT, it is you who missed it. I was referring to 3 people who had nothing better to do than to use a 24 hour downtime on his website to jump all over him....again. I have never posted anything regarding Scadden before, but it certainly has given me reason to do so again, because I haven't had such a good laugh in quite awhile. So continue on with your petty little rant, you just keep proving my point.
     
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  6. gofish101

    gofish101 Member

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    Says it all.
     
  7. golfman44

    golfman44 5-Time Puget Sound Steelhead Guide of the Year

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    What
     
  8. chewydog

    chewydog Active Member

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    And... of course 'blue" liked your post. Anything, anytime, anywhere Scadden, we'll be there. Is this a cult?
    Disclaimer: I actually own a scadden boat.
     
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  9. Bill Aubrey

    Bill Aubrey Active Member

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    Wow, jumping Blue for a simple statement of facts, the only one here by the way, that answered the original post. Incredible! You guys taking civility lessons from D.C.? And PT, we always see you on a Scadden thread, but you've never mentioned how many of his products you've owned. And, no body has ever accused me of failing to use foul language; far from it. But, guys, try to remember that women and children come to this site for information on our sport. Let's try to keep the discourse out of the XXX movie houses.
     
  10. Dan Nelson

    Dan Nelson Hiker, Fisher, Writer, Bum

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    Hey Bill, I'm pretty sure I answered the original poster, too. .... yup, just double checked: I responded directly to the OP's query. I am a NFO boat owner, and I have spent a lot of time talking to Dave. As a member of the outdoor media, I fully realize my experiences in customer service don't fully represent what the average customer will experience (I know that, as a gear review specialist, businesses typically realize that I can -- to some degree -- influence buying decisions). That said, I would agree that Dave S. doesn't have the best customer service record in the business. He doesn't employ enough people to address queries promptly and he doesn't empower the employees he has to make customer-service-related decisions. But he does produce a nice product and he does have a great record of quality innovation. Bottom line, in my opinion, if you buy a boat from Dave, you'll get a good product, but if you have questions about if after purchase, but you might not get a prompt response -- you will get a response, but it might not be prompt.

    After considerable time talking with Dave, I consider him a great innovator and a good guy, but not a great business man. Just my $0.02. To all the chest-thumping enthusiasts and especially, all you fire-breathing haters (PT?), I'd ask, "How much time have your spent actually talking to the man, and how much of your emotional response to the man and his products is based on internet postings?"
     
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  11. Bill Aubrey

    Bill Aubrey Active Member

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    My bad, Dan. You did indeed address the issue. I shall chide myself, also. Great post.
     
  12. PT

    PT Physhicist

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    Not a hater. Almost bought an NFO boat or two. Still considering it because certain boats would have a place in my arsenal but I'd never deal with NFO in any purchase. I've written my dealings with the company before so won't rehash it. Go back if you want to see my experiences with the company.

    As for my comments.... A guy comes on here calling people a bunch of pinheads for even bringing up this topic. The guy is pretty much fair game after that. Refers to Dave as a "great man" which only means one thing. He has a personal relationship and is just on here to insult people for commenting on this topic. People's follies get lambasted all over this site whether its part of a thread or a hijack. This was just another in a list that was brought up. Like it or not, a series of missteps by such a great man and wonderful company is going to get some attention. If a company wanted to keep their name out of the spotlight, they very easily could.

    Scadden threads don't happen on a number of forums because of the great service they provide nor do many other companies get praised because they do what any company is supposed to do. They happen because of peoples experience, and it's usually the bad stuff that makes for entertaining reading. NFO has supplied plenty of quality material to this and many other forums.

    As long as the apologists continue trying to discredit people who have had legitimate poor experiences with NFO, I'll continue to be a presence. When there is no more material for the "haters", these threads will go away.
     
  13. golfman44

    golfman44 5-Time Puget Sound Steelhead Guide of the Year

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    I see your point but on the flip side, the whole debate is about his products. As a potential consumer of said products I'd much rather rely on reviews/insight that other consumers have as opposed to Dave's view, seeing as he is just a salesmen at that point.

    There's a reason entities like Consumer Report influence car sales so much. People would much rather get their information from CR than they would from a Toyota salesman. The same thing can be applied to Dave's boats...
     
  14. Dan Nelson

    Dan Nelson Hiker, Fisher, Writer, Bum

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    Agreed. THat's one reason I've been proud to be a gear review specialist (*Including working for Consumer Reports) for the last 23 years. Indeed, that was part of my point -- the NFO/Scadden products generally are innovation and of high quality. The only true knock on the company is that they can be slow to respond to customer requests/feedback. Product-wise, they get top marks from this independent product reviewer. Customer service-wise, they get average/low-average (C- grade) marks.
     
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  15. Bill Aubrey

    Bill Aubrey Active Member

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    We know from prior experience that most of the negative comments on Scadden boats have come from people who never owned one or dealt with the company. The best example I can think of is River Runner--surely you guys remember that fool. It turned out he was a wanna be competitor that really disappointed all of his purchasers.

    Lately, there were some complaints about upgraded oars--the suppliers could not keep up with demand and the middleman-Dave-was caught in the middle.

    I bought my first Scadden pontoon boat--a Madison River--about 10-11 years ago at the Puyallup Show. I looked at several manufacturer's products and his was clearly the best looking boat and the best deal. It came in less than 2 weeks and the electric pump I bought would not fit the valve. I called Dave for advice and he said he's send me an adapter that would fit my pump. I suggested he bring it to the Bellevue Fly Fishing Show and he did. So, no complaint there, right?

    A few years ago, I ordered a Rampage. Dave knew I had a trip coming up and was slammed on orders. I shortly received a large package with a personal note from Dave that said " Bill, I can't get the Rampage to you in time for your trip so here is a Challenger. Enjoy the upgrade on me. After the trip, if you still want the Rampage, we'll swap." Yeah, he's a real jerk alright.

    I have or have had at least 6 of Dave's products and have had absolutely no problems or complaints. He builds a quality product, and yeah, he's a good guy.

    And, Randall, as a professional salesperson, I can promise you that one of the great things that can happen to us is also one of the worst. Many times, I have been in a model home talking with one person or family at the expense of another. You try to help everyone but it is not always possible at the same time. Try looking at some other exhibits and coming back at a less busy time. Or, maybe when I went by to see Derek and Link and their gorgeous Streamtech boats, I should have gotten bent out of shape because they had other people looking. I just moved on and came back a little later and bummed a beer. Sportsman's Shows are long days for all of these guys and they last 5 long days. Let's give them a break.
     
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