So I’m not sure when /where / or how but I lost a section of my Sage Xi3 never fished rod. I sent a email asking if I needed a appointment to bring in my rod for repair/replace my missing section. Sage told me to mail it in as they were not doing any face to face. As a cheap old fart I bitched about the cost of mailing while I was only 15 minutes away. They told me there would be no cost and they would mail it back, but it was going to take a month or so before I could expect to see it. Well I just got it back and I couldn’t be happier. I have a backup 13wt. Sage comes through again.