Allen Fly Reels.

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AllenFlyFishing

Allen Fly Fishing
#16
Rob,

I think is has been discussed enough. It's time to put it to bed. You have made your point and I appreciate that. No need to do a review once you see the products. The negitive sociological interpretation you express about me will not make the product reviews valid.

I truly thought I keep you informed. When I told you a ship date is it because that is what I was told. Again, I thank you for your posts and your honesty.

Enjoy the rest of your week on business/fishing



Best regards,



Justin
 
#17
I have an Alpha reel and a couple of fly boxes from Justin. I received exceptional service and both the reel and the boxes are fantastic. I wouldn't hesitate for a second to do business with Justin again.
 

Richard E

Active Member
#18
To Denny & Mumbles, it was this website that Justin referred me to when I inquired about his products. The great posts about the service is what sold me. I also told Justin that I would leave a post as well on this website (as well as other flyfishing websites), just didn't expect it to be negative. But if the vendor is referring customers to this website for the positive feedback, then new customers should be aware of negative feedback and they can see all the feedback and make a chocie on their own.

And I told Justin that I understand he is a startup company with great prices. The issue I had was he had told me twice that shipment was going to be made in 2 days and each time I did not hear from him or see a shipment after 9 days first time and 7 days the second time. Each time I inquired with a follow-up e-mail only to find out shipment was not made. And I was never aware both items were out of stock until almost 4 weeks after order. The last thing I said was just be honest with customers on order status. Most people (including me0 would understand. But I felt jerked around expecting order to arrive twice only to find out it was never shipped. And I never heard anything back until I checked...

Justin, in reply to your post. I said I didn't want the extra 7/8 reel. 95% of my fishing is done with a 5 or 6 weight unless I am salmon fishing in Alaska. I did want the fly line to try out. However, in my last e-mail to you said I would start to file a Paypal complaint since I had lost trust. I had also said in that e-mail that I didn't want any extra free fly line, just my vest & reel. You had responded that shipment was already made that day. So I never said in an e-mail that I didn't want to try out the fly line...
Your timelines in this story are not consistent with the timelines recited in your earlier post. and you say now that you didn't want the free fly line, but in your earlier post you grouse about not getting your free fly line. And, to top it off, you're filing a complaint with PayPal? Come on. Did you get your order? Yes. Did Justin try to make it right? Yes. To your credit, you didn't accept something that isn't going to be of use to you. However, I'm guessing you're just one of those difficult customers that is, well, a challenge. Justin is probably better off without you as a customer.
 

Brian Miller

Be vewy vewy qwiet, I'm hunting Cutthwoat Twout
#20
Your timelines in this story are not consistent with the timelines recited in your earlier post. and you say now that you didn't want the free fly line, but in your earlier post you grouse about not getting your free fly line. And, to top it off, you're filing a complaint with PayPal? Come on. Did you get your order? Yes. Did Justin try to make it right? Yes. To your credit, you didn't accept something that isn't going to be of use to you. However, I'm guessing you're just one of those difficult customers that is, well, a challenge. Justing is probably better off without you as a customer.
Denny, with all due respect, maybe I misread PA's posts but if his stated timelines were "over a week" and "7 days", is that like "9 days and "7 days"? Also I can understand if PA said "I don't need a FREE line", it doesn't necessarily mean, and can be easily mis-interpreted as "I don't want the line" (to test and pay for it if I like it).

After purchasing the Allen pack vest I did the review on in the first "Allen" thread, I purchased two Alphas in mid February. Both out of the box have 3/8" freeplay rotation outbound before the drag engages. I first contacted Justin and sent one unused reel back March 1st for diagnosis and repair. I received it back March 10th and it seemed great until I removed the spool and reinstalled it. Then it exhibited the same issue. Justin sent two replacement bearings, that I received on March 20th that did not resolve the issue on either reel; it must be the spools. I hope they are not exhibiting wear; one with zero use and the other after 1 outing, by just removing the spools. I am encouraged by both the members here who have Alphas, reporting they're a great product, and Justin saying that my two reels were an anomoly. I still feel that I got a great deal on two reels. On the other hand I am left wondering "Good grief, why me?". I have been working with Justin since to get full replacements, and there have been delays in shipping despite his paying for express delivery. We have spoken about maintaining good communication as a critical component of Customer Service, and Justin has been responsive to me.

On the subject of delays I have postponed a holiday for one month due to delays with orders of my Water Master and a line I ordered from H&H (now received), in addition to the Alphas' issue, so I can relate PA. During this time I shipped a Cimarron 2 and two spools I bought used off to Ross because of a problem with one spool. They refurbished the reel and all 3 spools for free and I had them back in 10 days. I also experience professionally where the "global economy" that provides low pricing also brings supply channel issues.
 
#22
I'll add my approval of the Alpha reel. The drag system is great and very smooth. The adjustment is much better than my Cimarron. I would love to see a salt water/sealed reel added to the line-up.
 

Brian Miller

Be vewy vewy qwiet, I'm hunting Cutthwoat Twout
#25
Brian, I sent you an email. Also, the reels came in today and are being shipped to you
:thumb: Cool! Thanks for all your efforts.

I'll add my approval of the Alpha reel. The drag system is great and very smooth. The adjustment is much better than my Cimarron...
I completely agree and have mentioned that the Alphas' drags are exceptionally smooth with very fine adjustment compared to my Cimarron earlier. I am really looking forward to getting them.
 
#26
To Denny, I have been asked not to respond in this thread any more. So I will not respond to you. I gave an honest customer feedback and I have the e-mail trail to back in up. And no, I am a very understanding customer. But I'm glad to hear that you're such a big fan and your experiences have been positive withe the company...
 

JesseC

Active Member
#27
To Denny, I have been asked not to respond in this thread any more. So I will not respond to you. I gave an honest customer feedback and I have the e-mail trail to back in up. And no, I am a very understanding customer. But I'm glad to hear that you're such a big fan and your experiences have been positive withe the company...
I think this guy is a troll from another company. If you look at his posts - they're ALL about the reels. Time to close this one down.
 
#28
Last month, after reading Brian's review of the Pack/Vest, I purchased one for myself. Delivery took about 10 days. The communication between Justin and I was limited, only because there wasn't much to talk about. I was a bit worried about the fit, being both big and tall, but the pack and vest fit fine, together or separate. Nope, I didn't get a free fly line, nor a reel to demo; just a great product for a great price. Thanks Justin. Sorry to hear about other folk's troubles, but I'll be back.
Steve
 

Richard E

Active Member
#29
Denny, with all due respect, maybe I misread PA's posts but if his stated timelines were "over a week" and "7 days", is that like "9 days and "7 days"? Also I can understand if PA said "I don't need a FREE line", it doesn't necessarily mean, and can be easily mis-interpreted as "I don't want the line" (to test and pay for it if I like it).

After purchasing the Allen pack vest I did the review on in the first "Allen" thread, I purchased two Alphas in mid February. Both out of the box have 3/8" freeplay rotation outbound before the drag engages.

On the subject of delays I have postponed a holiday for one month due to delays with orders of my Water Master and a line I ordered from H&H (now received), in addition to the Alphas' issue, so I can relate PA. During this time I shipped a Cimarron 2 and two spools I bought used off to Ross because of a problem with one spool. They refurbished the reel and all 3 spools for free and I had them back in 10 days. I also experience professionally where the "global economy" that provides low pricing also brings supply channel issues.

Is that 'freeplay' you're talking about in the Alpha reel Justin gave you in lieu of an additonal spool? If I am interpreting your use of 'freeplay' correctly, it's not unusual at all for certain reels to have 'freeplay' before there is any drag engagement. I have several Abel reels, and all exhibit that characteristic. No drag engagement for probably almost one revolution of the drag knob, then the drag ramps up pretty quickly. I have a Tibor Gulfstream; same thing respective to drag engagement. Ditto with my Redington Breakwater, Rise, and CD reels. Same with my Sage D series reels. Same with . . .

Depending on the drag system, most disc drag reels have some 'freeplay' before drag engagement. Ramp up on the drag is a big difference between the manufacturers and their reels. Some designers believe the drag should go from zero to max in less than complete turn of the knob; some designers believe in more fine tuning of a drag, and may have two revolutions to go from zero to max drag. For example, Abel reels ramp up quickly, Tibor less so. Both drags areextremely similar, but their designers approached drag ramp up and adjustment differently. My Battenkill large arbor reels have been adjusted so the ramp up starts after a little more turn of the drag knob instead of immediately as it came from the factory.

I'll bet your Alpha reels are probably just fine and the 'freeplay' is probably part of the drag system, and you may just not be used to any 'freeplay' in the drag engagement.

Just putting some things in perspective.
 

Old Man

Just an Old Man
#30
I don't understand some of the comments here. This company is just starting up and he probably does service to many other places. There are bound to be snags, so why pick on the guy. I'm waiting on a few Demo reels and when they get to me is anybody guess. But While I'm waiting I still have my own reels and they still work. Me, I just want to upgrade my reels as they are getting older and I want to try something new. I don't think you can beat the price anyplace else. SO give the guy a break. Some of you still get shitty service from some of the know Companies of the fly fishing Industries.

Jim
 
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