Eyes to the sky...
Tony proved that you get what you pay for. Great customer service! Thanks again.
Wow, you've got to teach me your secret. I had Tony call me a while ago and tell me "he didn't know what my problem was" despite the fact that they kept sending leaking waders back to me. He ended the call by telling me that G4's are so well sealed that I was mistaking condensation for leaks.Tony proved that you get what you pay for. Great customer service! Thanks again.
I understand your point Dan. To be fair it was prefaced with, "I don't know how to say this, but...". My local Simms dealer sent them in for me so my interaction w/ Simms didn't occur until the 2nd time they were returned. I didn't want new waders, I simply wanted the ones I bought to not leak at the seam. I know Simms makes a good product and that they are tough, but I also know things happen. IMHO Simms didn't stand behind their product and lashed out at the consumer.mike t,
with all due respect, the testing they do there WILL find a leak. Curiousity has me wanting to hear your issue as well, those waders are ridiculously tough. I dont say that because I sold them for years, I say that because of time tested on all models as well as using the G4s personally. Simms will give you awesome customer service as long as respect is shown to them as well. Even though they are pricey, Remember their profit margins on these waders are significantly less than anyone else in the industry due to the fact that montanans build them, test them, and check them. So they arent going to deal with customers who show un-necessary attitude. After hearing some of the so-called "polite" calls, or at least thats what the customer says, it turns out you cant hear your own voice when calling about a problem. I am definitely a prime suspect of this.
btw the vader-waders are sick, if the dark side is with you then the biggest, baddest fish out there should show themselves.