All sounds encouraging. Here's the story, if anyone cares. Basically, I got their biggest net, the boat net, for Christmas from my wife. An awesome gift. But I could tell immediately it wouldn't be big enough for our winter run steelhead. The bag is only 14" deep. I saw they had a deeper replacement bag that is 26" deep. That would do it. So I'm thinking, dang, I wish they would offer the net with the deeper bag as an option.
I contacted them by email and even offered to send them the unused shallower net bag back and pay the $ difference between the 2 net bags, which is something like $15. They said the deeper bag is great for fish up to 20#, so it would be perfect. But they said that I would have to buy it and they wouldn't swap. Arrrgh. So I ordered the deeper replacement bag. $240 for the net and another $30 into it to make it usable for my needs. Annoyed, but this will be the most amazing net ever because it's costing me $270...right?
Tonight I watched the video online and follow the directions for putting on the bag. There are rubber rings that you attach all the way around. I'm on the second to last ring (this is just prepping the bag before you even attach it to the frame) and the net where you attach the ring just breaks. I hardly pulled. I just went around the whole bag doing the same thing without any problem. There must have been a nick or defect in the rubber at that spot. So I have a $270 oversized tennis racquet frame in my room.
Now I'm worried that even if they send me a new one free of charge, I'll need to replace these every so often because they're so fragile or are prone to defects. I'll let you know what they say.