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Discussion Starter · #1 · (Edited)
Anyone out there have any good or bad customer service experiences with nomad nets? I contacted them about an issue I'm having with a boat net given to me for Christmas, and I haven't even used it yet. Long story, but frustrating. I emailed them tonight so I'll probably hear back on Monday. I was just hoping I'd hear good things from you so I have high hopes over the weekend. I'll report back when I get their response.
 

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Anyone out there have any good or bad customer service experiences with nomad nets? I contacted them about an issue I'm having with a boat net given to me for Christmas, and I haven't even used it yet. Long story, but frustrating. I emailed them tonight so I'll probably hear back on Monday. I was just hoping I'd hear good things from you so I have high hopes over the weekend. I'll report back when I get their response.
I've contacted customer service for a couple things including an additional strap for a chest pack and some replacement nets for a couple wooden frames my dad built. Well I've never had a warranty issue, they have always been quick to respond very quick shipping and I've never had a problem.
Good luck.

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I had a fishpond nomad boat net that developed a rain stick effect. Think it was excess material captured within the enclosed frame. Local fly shop sent it back and I had a new net in a week or so. So, pretty good service, as expected with a $200 net...
 

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Discussion Starter · #6 · (Edited)
All sounds encouraging. Here's the story, if anyone cares. Basically, I got their biggest net, the boat net, for Christmas from my wife. An awesome gift. But I could tell immediately it wouldn't be big enough for our winter run steelhead. The bag is only 14" deep. I saw they had a deeper replacement bag that is 26" deep. That would do it. So I'm thinking, dang, I wish they would offer the net with the deeper bag as an option.

I contacted them by email and even offered to send them the unused shallower net bag back and pay the $ difference between the 2 net bags, which is something like $15. They said the deeper bag is great for fish up to 20#, so it would be perfect. But they said that I would have to buy it and they wouldn't swap. Arrrgh. So I ordered the deeper replacement bag. $240 for the net and another $30 into it to make it usable for my needs. Annoyed, but this will be the most amazing net ever because it's costing me $270...right?

Tonight I watched the video online and follow the directions for putting on the bag. There are rubber rings that you attach all the way around. I'm on the second to last ring (this is just prepping the bag before you even attach it to the frame) and the net where you attach the ring just breaks. I hardly pulled. I just went around the whole bag doing the same thing without any problem. There must have been a nick or defect in the rubber at that spot. So I have a $270 oversized tennis racquet frame in my room.

Now I'm worried that even if they send me a new one free of charge, I'll need to replace these every so often because they're so fragile or are prone to defects. I'll let you know what they say.
 

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Discussion Starter · #11 ·
So, they're getting me a new net bag. They don't have any in stock so they're arranging to have the replacement sent from the fly shop I ordered it from. That works. Still think they should offer the boat net with the deeper bag as an option for the initial purchase. Hopefully smooth sailing with their product from here!
 

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Discussion Starter · #13 · (Edited)
So here's my follow up...

Great customer service. They sent me a new bag. Put it on today. Will be a great net. Only thing that's kind of annoying is that this deep bag has 14 loops and the hoop has 18 attachment points. The directions say to skip certain attachment points (green dots on photo) so the net will work. The shallow clear bag that comes with the net has the full 18 loops. Makes it look like the deep bag was made for a different hoop and putting it on the boat net was an afterthought. It stretches the outside rim of the rubber bag making the functional opening a little smaller than the actual frame...
World Wood Art Line Twig

So that, my friends, is what a $270 net looks like. Oh well, it will work well. I'm sure the frame will last forever and I can someday get a replacement bag meant for this frame.
 

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