Long Lost Member
I placed an order with NRS just before the weekend. There was a transcription error with one of my digits on the order (my error, not theirs). Their friendly customer service representative called me and left me a message with all of her contact information. When I called back another representative quickly corrected my error and moved forward. The next day my financial institution flagged the order as a "possible fraudulent purchase" and contacted me. I guess since I've never dealt with NRS before they flagged the order, not really sure why but if they are doing this as a protective measure that is good I guess. NRS called me again, apologizing for the delay, as if any of it had anything to do with things they had not done right. I spoke with my credit union, told them to expect the transaction to be processed again and then notified a third representative at NRS. While she finalized and processed the order she talked about my local area and places she hopes to visit and we excahanged details on interesting hikes in our respective areas. When the chat wrapped up she said the order was processed, being packed up and would be shipped out this morning with a hopeful deliver on Thursday. I was impressed at the polite, professional customer service that each of these three ladies extended to me during this quite routine order process. Every delay was due to my own error or holds from my credit union but they remained exceptional throughout. Customer service like this seems to be a bit more uncommon these days. I think if you have needs that NRS can fill that you should check them out.