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Ross Reel Excellent Service

4K views 22 replies 15 participants last post by  long_gone_silvers  
#1 ·
Sent two reels into Ross.

Only asked for a few things to be straightened or replaced. I banged them up and bent them back numerous times over the years, so I did not expect them to be perfect

Wow, they replaced all the bent or broken parts. I was just thinking they would straighten the bent palming rims.

I ended up with new spool and drag system on the cheaper Flystart 1, snd new palming rim and drag spring on the Colorado 3.

Very happy with the customer service at Ross.
 

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#5 ·
No but thanks for asking.

I use this exclusively as my puget Sound salt beach reel. It is simple and high quality, so it does not show any degradation due to extensive exposure to salt. I do take care of it, rinsing it with garden hose water after every use and lubing on regular basis
 
#8 · (Edited)
I agree.

I have a Rhythm that I use on bigger waters like yak river. It has seen many largish fish abusing its drag, but drag still works like a champ. Edit, I just pulled my reel box and my cimmeron really is a Rythm reel.
No but thanks for asking.

I use this exclusively as my puget Sound salt beach reel. It is simple and high quality, so it does not show any degradation due to extensive exposure to salt. I do take care of it, rinsing it with garden hose water after every use and lubing on regular basis
I have not had to use Ross service yet but good to hear. I have used a few places such as Lamson when my reel got salt crusted and they were great about it. Change the innards for me at no charge.
Bauer was awesome to work with but that was when Jon was running the show. Bought a used reel and the cork was all gummed up...they fixed it for $25.00 and said the culprit was previous owner and he or she probably used an animal based grease which is a no no for their reels, synthetic only. Orvis and Echo are also great to work with and provide outstanding customer service imho.

You must have taken a few spills to cause that type of damage to a reel. I know there might be an accidental drop or two but usually it's a nice nick in the frame as opposed to bent rims.
Yes These two reels get the most abuse as they are carried over rough terrain. Neither of them get coddled like my cimmeron that spends 90 percent of its service life in my drift boat.

The 2 wt is the least expensive rod and reel combo I own but gets the most use. My fav fishing is wet wading small streams for small fish strictly dry fly. I love the simplicity. I hike miles of sketchy skinny water so falling down is a regular occurrence.

Most falls I hold on to rod reel to protect them. But in nasty falls I let go of rod and reel to try to save myself.

I specifically remember one fall. I was tying to climb the side of a waterfall. My feet were approx 10 feet off the sandy ground. My hand stared slipping and so did my feet, so I released the fly rod/reel. It worked, I did not fall over the small granite cliff below me.

My rod however did not fare so well. It snapped at the tip. I collected it up and fished rest of day with broken tip.

The rod manufacturer graciously replaced entire rod for free. All I wanted was a new tip. So I felt good about that manufacturer. The staff they had at that time were friendly and courteous.

When I damaged reels enough to affect performance, I simply pulled enough line off them to continue fishing without Benifit of reel function.

After getting home I carefully bent or ponded bent reels till they compiled to useability. A few years ago the cheap reel became so out of round I finally had to file a small section down to keep it spinning. Ugly, but functional.

I now have two brand spanking new palming sections. Not sure how it will feel when first scratch occurs. I will baby them for a few seasons.
 
#6 ·
Can confirm. Once sent a couple a couple of the original RR series to them. Through years of use they had grooved. Asked them to do what they could and charge what was fair.
Ross installed line guard bars for free. Sent the reels back within a couple weeks with a note saying that their "Lifetime Warranty" meant what it said. Great service!
 
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#7 ·
I have not had to use Ross service yet but good to hear. I have used a few places such as Lamson when my reel got salt crusted and they were great about it. Change the innards for me at no charge.
Bauer was awesome to work with but that was when Jon was running the show. Bought a used reel and the cork was all gummed up...they fixed it for $25.00 and said the culprit was previous owner and he or she probably used an animal based grease which is a no no for their reels, synthetic only. Orvis and Echo are also great to work with and provide outstanding customer service imho.

You must have taken a few spills to cause that type of damage to a reel. I know there might be an accidental drop or two but usually it’s a nice nick in the frame as opposed to bent rims.
 
#9 ·
Greg:

I have had a couple of Ross reels and liked them a lot like you expressed. I used them while fishing on Puget Sound and never had any problems with them as I rinsed them after every use.

The reels in your second two photos appear to have a lot of hard use. I use neoprene reel covers to protect them when there are situation where they could get banged or scarped.

Roger
 
#10 ·
Plus one for the neoprene covers. I use it to keep the rigged rod together. When fishing I attach it to my belt via the velcro on the case. If I'm hiking around over rocky tricky stuff where I may fall it goes back on the reel in transport. I have countless Ross reels and have owned them for a very long time and they get fished hard yet look brand new. The CLA in my opinion is the best bang for the buck coupled with near zero maintainace. I open them and clean them with a wet soft cloth once in a while and lube them ever so slightly with kroil krill oil once every couple years. If I presented one to you and told you it was two or three decades old you would not believe it.
 
#17 ·
So I rummaged around my reel drawer and found an extra spool for the Cimmeron. Score! It already has a few scratches on the rim. I will use that spool snd keep the new palming rim safely in the box that the reel came in. No anxiety about that first scratch.
Why don't you send part back to Ross if you don't need it? Play it forward for a small business you appreciate during these tuff times:)
 
#21 ·
Ha ha. No, I live with and do not mind scratching, but damage that makes reel inoperable is another thing. Warranty was not free, it was 35 bucks plus shipping to Colorado. Not bad for products at least 15 years old.